Whether it’s an emergency repair, maintenance or an installation that improves the value or functionality of your space, finding the right plumber for your needs can be quite the task. To help you select a plumber that suits your needs, we’ve collated a list of things you should look for during your search.
Transparent when it comes to pricing
No one likes unexpected costs. Find a plumber that will offer free quotes that are detailed and transparent. Double check that the quote you receive includes all extras that are necessary such as call out fees or GST. If a quote can only be given as a very rough guide because a plumber needs to view the issue at your property first, ask what kind of price range you would be looking at and what would be the worst case scenario.
Approachable
From questions about pricing to enquiries about the process or products a plumber uses, you want to choose a professional who is more than happy to answer your questions. Customer service cannot be underestimated. After all, this is someone you will be inviting into your home or business.
Local
Finding a local plumber gives you an opportunity to stop in and chat to the team if you require. Availability and pricing may also improve by selecting someone close by.
Licensed and insured
Any major work that is being done in your property needs to be completed by someone experienced, licensed and insured. Always ask a plumber if they are licensed and insured and get them to detail what is covered before hiring them for any projects.
Offers some kind of guarantee
Whether it’s an emergency repair or a new installation, you want to be sure the plumber you hire is doing their best work. Hiring a plumber that offers some kind of guarantee gives you peace of mind that you’re covered in the event issues arise after the plumber leaves. Some plumbers offer a time period guarantee such as 30 days after a job is completed. Some companies may also offer additional perks, such as only charging if they’re able to remedy your problem.
Has positive feedback While it’s important to thoroughly check out plumbers yourself by contacting them directly, a great way to create a shortlist of which ones to contact is to take a look at customer reviews. Whether it’s Google reviews, feedback on the company website or even word of mouth from someone you know, gauging the satisfaction of past customers gives you an indication of what you can expect. Things to look out for are comments on efficiency, professionalism, price and quality. Also, take a look at how the company responds to both positive and negative reviews (if any).
